Legal

Privacy Policy

Last updated: 23 October 2026

Introduction

Velora Norel ("we", "us", or "our") is a luxury photography and modelling agency based in Vienna, Austria. We are committed to protecting the privacy and personal data of every client, model, and visitor who interacts with our website at veloranorel.com.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your information. It applies to all data collected through our website, contact forms, model submission portal, and live chat widget.

By using our website you agree to the practices described in this policy. If you do not agree, please refrain from submitting personal data through our site.

Data We Collect

We collect personal data only when you actively provide it to us or when it is generated automatically as part of normal website operation. The categories of data we may collect include:

Contact form submissions — name, email address, phone number (optional), and the content of your message or enquiry.
Model submission portal — full name, date of birth, contact details, physical measurements, experience level, shoot-type preferences, biography, portfolio links, and photographs you upload.
Live chat — messages you send through our on-site chat widget, together with any contact details you choose to share during the conversation.
Technical data — IP address, browser type and version, operating system, referring URL, pages visited, and time spent on pages. This data is collected automatically via server logs and analytics tools.
Cookie data — session identifiers and preference cookies set by our website and third-party services (see the Cookies section below).

How We Use Your Data

We use the personal data we collect for the following purposes:

To respond to enquiries submitted through our contact form or live chat.
To review and process model applications submitted through our model submission portal.
To manage ongoing client and model relationships, including scheduling, project coordination, and invoicing.
To improve the performance, content, and usability of our website.
To comply with legal obligations under applicable Austrian and European Union law.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

Consent — where you have freely given clear consent, such as when submitting a model application or contacting us via the chat widget.
Contractual necessity — where processing is required to fulfil a contract with you or to take steps at your request before entering into a contract.
Legitimate interests — where we have a legitimate business interest in processing your data, such as improving our website, provided those interests are not overridden by your rights.
Legal obligation — where we are required to process data to comply with applicable law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Contact form and chat enquiries are retained for up to 24 months. Model submission data is retained for up to 36 months from the date of submission, or until you request deletion. Technical and analytics data is retained for up to 12 months. You may request deletion of your data at any time (see Your Rights below).

Third-Party Services

We use a small number of trusted third-party services to operate our website. Each service may process some of your personal data in accordance with its own privacy policy:

GoDaddy Airo — our website hosting and infrastructure provider. Server logs and uploaded files are stored on GoDaddy infrastructure. Privacy policy: godaddy.com/legal/agreements/privacy-policy.
Inbox (GoDaddy) — powers our contact form and live chat widget. Messages and contact details submitted through these channels are stored within the Inbox platform.
Analytics — we may use aggregated, anonymised analytics to understand how visitors use our website. No personally identifiable information is shared with analytics providers.

Cookies

Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to understand how it is used.

Essential cookies — required for the website to operate, including session management and security tokens. These cannot be disabled.
Analytics cookies — used to collect anonymised data about how visitors navigate the site. You may opt out of these via your browser settings.
Third-party cookies — set by embedded services such as our chat widget. These are governed by the respective third-party privacy policies listed above.

Data Security

We take the security of your personal data seriously. All data transmitted to and from our website is encrypted in transit using TLS. Access to our administrative systems is protected by strong authentication controls.

Model submission photographs and portfolio files are stored securely and are accessible only to authorised Velora Norel personnel. We do not sell, rent, or trade your personal data to third parties.

While we implement industry-standard security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your rights.

Your Rights

Under the GDPR and applicable Austrian data protection law, you have the following rights regarding your personal data:

Right of access — you may request a copy of the personal data we hold about you.
Right to rectification — you may ask us to correct inaccurate or incomplete data.
Right to erasure — you may request that we delete your personal data, subject to any legal obligations we have to retain it.
Right to restriction — you may ask us to restrict how we process your data in certain circumstances.
Right to data portability — you may request your data in a structured, machine-readable format.
Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Contact & Complaints

To exercise any of your rights, or if you have questions or concerns about how we handle your personal data, please contact us:

Velora Norel · Vienna, Austria · hello@veloranorel.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) at dsb.gv.at.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will always show when the policy was last revised. We encourage you to review this page periodically.

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